Has my request for benefits been processed?
Click on Benefit Status Information to see if the VA has updated your record to show your current enrollment. If you've received benefits in a previous semester, your record will display on WAVE.
Has my monthly verification "hit?"
You can see if your verification has been processed, including changes to your enrollment. Be sure to allow two business days for processing "no-change" verifications. It is not a "real time" system. Changes to your enrollment will take longer.
Can I start or change my direct deposit?
You can use WAVE to submit your direct deposit information. The information is sent to our Direct Deposit Center for processing.
Can I change my mailing address?
You are encouraged to keep you mailing address at the VA correct by changing it on WAVE.
Can VA send me a reminder to do my monthly verification?
If you choose, WAVE will e-mail you a reminder to verify at the first of the month and again mid-month if you still need to verify. WAVE can also send you your password if you forget it.
Can I still use the phone for monthly verifications?
Yes, just dial 1-877-823-2378 and follow the instructions. However, for any changes to enrollment, you must use the WAVE System.